You are a valued customer and we are committed to your satisfaction. If you are not completely satisfied with your purchase, please read our return policy and contact us immediately. If the merchandise is defective, we will gladly repair the item at no cost to you. We stand behind our materials and craftsmanship 100%. If you are not satisfied with your order, please contact us so we can look into the matter.
30 Day Guarantee
Ruth's Beauty understands that buying a lace wig or hair extensions is an investment in how you look and feel. We stand behind the quality of our Custom, Stock Full Lace Wigs, Lace fronts, No Glue Lace Wigs, Lace Frontals, Hair extensions and Closures. We BELIEVE in the QUALITY of our products. We stand behind the quality of our products.
GUARANTEE: Ruth's Beauty guarantees its hair extensions and lace wigs for 30 days after receipt against tangling or excessive shedding (expect normal shedding). This guarantee is only valid if the hair has not been altered IN ANY WAY, except for hair cutting. This guarantee is invalid if chemicals, dyes, excessive heat or other harmful action has damaged the hair.
If your hair extensions or lace wig tangles or sheds excessively (expect normal shedding) within 30 days, Ruth's Beauty will repair it for FREE. You must mail your lace wig back to us for repair. We will pay the fee to mail it back to you, however we do not pay for shipping for international orders.
Repairs may take up to 8 weeks.
Please contact us if you have any questions. We look forward to bringing you the hair of your dreams!