INTERNATIONAL ORDERS & SHIPPING POLICIES
Please refer to our international shipping policies at INTERNATIONAL ORDERS AND SHIPPING POLICIES.
STOCK WIGS Ship within 2-4 business day if ordered by 4 p.m. (EST). Generally delivered in one week.
KINKY STRAIGHT & RUTH’S YAKI WIGS ship in 2 days if ordered by 4 p.m. (EST). Generally delivered in 4 working days.
CUT & STYLED WIGS Our wigs are cut and styled to order and are generally delivered in one week. Please review applicable return guidelines for cut and styled wigs.
Please allow 1-2 additional days for wig modifications such as bleached knots, adjustable straps and attached combs.
Clearance items ship the same day if ordered by 3PM (EST).
Orders are shipped on business days, Monday through Friday. When an item is not in stock, we ship it as soon as it is available. Custom orders generally ship within their estimated delivery times.
SIGNATURE CONFIRMATION REQUIRED
All orders are shipped insured with signature confirmation. Once you have received your tracking number and confirmation of shipment, please make arrangements to be home on the scheduled date of delivery or to retrieve the item from your local UPS facility or Post Office, For the protection of our customers, packages will only be shipped to the billing address associated with the credit card or to your confirmed PayPal address, as applicable. Please contact your card issuer or PayPal, as applicable, PRIOR to making a purchase if you require delivery to a different address. IF YOUR ADDRESS DOES NOT MATCH, YOUR ORDER MAY BE AUTOMATICALLY CANCELED.
Any shipment that needs to be re-shipped due to customer supplying an incorrect address will be charged a separate fee. Free, when offered, shipping is not applicable to re-shipped or re-routed orders. WE WILL NOT WAIVE SIGNATURE SERVICE ON ORDERS OVER $75.
We currently ship orders through FEDEX, UPS and USPS. We have the right to change carriers at any time any we select the quickest option available.
Shipping charges and delivery time estimates for all shipping methods will be automatically calculated when you enter your zip code on the product page, however these times may not take into account requested modifications so please allow additional time for special requests.
NEXT DAY DELIVERY AND SHIPPING UPGRADES
You have the option of paying an additional $25 for US orders shipping from NY. The additional charge purchases an upgrade from USPS Priority Mail 2-3 day service to USPS Express Mail Service. The shipping upgrade is optional and does NOT effect processing time, but will shorten delivery time once the item ships. Please select this method for overnight delivery of clearance items. If you need an item urgently, please call us call toll free 1–800–788–8795 Monday-Friday between 10 am and 4 pm so that we can confirm availability for next day delivery.
Due to varying item availability and warehouse locations, your items may be shipped separately when you place an order for multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately, and you can use Track Your Orders to see if the rest of your order is on its way. If your shipment(s) arrives and you still have questions about items missing from your order, please contact us and one of our Customer Service Associates will be happy to help you.
FREE SHIPPING & HANDLING
We sometimes offer free shipping promotions. When available, free shipping discounts will automatically be calculated during checkout. We are unable to offer free shipping at other times.
To expedite delivery, many orders are shipped factory direct. For customs purposes, we may mark hair as "Synthetic fibers" and undervalue the package so that our customers are not charged customs duties and VAT for orders delivered to the United States. This is done in accordance with applicable regulations from our shipping facility. Units are certified and guaranteed 100% human hair. We do not sell synthetic hair and the designation is strictly for purposes of importing.
TRACK YOUR ORDER
To track your order, please log into your account, or use the tracking link emailed to you. You can also email us at email@example.com or call toll free 1–800–788–8795.
SHIPPING DELAYS OR LOST ORDERS
Please be advised that Ruth's Beauty assumes no responsibility for delays or lost orders. Once we assign the package to a carrier, the package is no longer in our control and becomes the carrier's responsibility. If your item is lost in transit, it will be replaced once a claim is placed with the carrier.