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NEW MANAGEMENT

Store Policies

Privacy Policy

Ruth’s Beauty is committed to protecting the privacy of all information provided by our customers.
We collect personal information that you provide only for the purposes of fulfilling your order (billing and shipping your order) and send updates and special offers.

At times we may invite our customers and web site users to provide information for surveys, contests, and sweepstakes via this site, email or other media. Participation is completely voluntary and any information collected is used to notify the winners and award prizes, provide site information through our newsletters or improve the use of, and satisfaction with the website.

Under no circumstances will we sell, lease, lend or give away information about customers to third parties. We will maintain the confidentiality of your personal information and it will be used only to support your customer relationship with Ruth’s Beauty.

Please see our complete Privacy Policy here.

Secure Shopping

To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.

Payment Options

We accept PayPal as well as credit card payments made with MasterCard, Visa, American Express and Discover.

All Credit Card charges will appear as Little Lamb Enterprises.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

International Orders and Shipping Policies

Please refer to our international shipping policies at INTERNATIONAL ORDERS AND SHIPPING POLICIES.

Order Changes and Modifications

Once an order has been placed, we are unable to make changes. Coupon codes and discounts cannot be applied after an order has been submitted.

EASY AS 1-2-3 RETURN POLICY

 

To ensure all our customers are satisfied with their purchase, Ruth's Beauty now offers hassle-free returns for eligible purchases, for store credit ONLY. We understand that buying a lace wig is an investment in how you look and feel.

RETURN POLICY FOR STOCK WIGS

If for any reason you receive your wig and are unhappy with it, you may return it within 7 days of receipt.  Simply click the following link and submit a Ruth's Beauty Return Request, and return the item to:

Ruth's Beauty- Returns
The Shops at DUMBO
147 Front Street, Suite 16B
Brooklyn, NY 11201


Please include a print out of the Return Order Form with your return.  Once we have received your return, we will confirm the stock wig is in it's original condition.  and issue you a store credit code by email within 2 business days. All returned items will be subject to a 10% restocking fee.  We cannot waive any restocking fee so please make sure that you take your head measurements correctly and choose the specifications that best fit your own style including but not limited to the hair texture, hair color, hair length, density, etc. prior to finalizing your order. We here to help! So please call or email us with any questions prior to ordering.

EXCHANGE ELIGIBILITY

VERY IMPORTANT: Any wig returned to us for store credit will need to be unworn, washed or cut, with its labels attached and in its original condition. Any wigs that have been damaged due to customer negligence, washed, styled or in any way altered (including finger combing, wetting or applying styling products) cannot be accepted. We do not accept returns or exchanges on wigs that have been modified upon customer request, including, but not limited to the addition of adjustable straps, attached combs or additional density. Once the lace has been cut, the unit cannot be sent back for a store credit under any circumstances.

RETURN/EXCHANGE PROCESS

If your item qualifies for a return, as stated in the guidelines above, follow this simple 1-2-3 process to complete your return:
Step 1 Complete and submit a Ruth's Beauty Return Request.
Step 3 Ship the item(s) to the address provided on the form.
Step 3A store credit code will be sent to you within two business days .

 

 

Important Note:  The returned item must have; the original hairnet, labels and tags attached, and most importantly, must not be altered in any way. Items that have been worn, finger combed or exposed to odors such as perfume or cigarette smoke will not be accepted. If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and will be mailed back at the sender's expense. Upon receipt of eligible returns, we will e-mail you a store credit code, minus a 10% restocking fee, that you may use towards any item(s) available in our store. Please note, store credit will expire after 3 months.

 

Any shipping and handling charges will be the responsibility of the customer. Please insure your return shipment as We can not honor the return if it is lost or stolen in transit.
RESTOCKING FEE: All returns will be subject to a 10% restocking fee of the total purchase price. To avoid paying restocking fees, we encourage you to take your time choosing your lace wig.

ITEMS NOT ELIGIBLE FOR RETURN

Custom Lace Wigs, Clearance items, Accessories, Adhesives and Care Products. Please note that all sales are Final on these products.

Backorders

If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us; 1–800–788-8795 or email support@ruthsbeautyshop.com

Shipping Information

STOCK WIGS Ship within 1 business day if ordered by 4 p.m. (EST). Generally delivered in 2-3 working days.

KINKY STRAIGHT & RUTH’S YAKI WIGS ship in 2 days if ordered by 4 p.m. (EST). Generally delivered in 4 working days.

CUT & STYLED WIGS Ruth's Beauty wigs are cut and styled to order and are generally delivered in one week. Please review applicable return guidelines for cut and styled wigs.

Please allow 1-2 additional days for wig modifications such as bleached knots, adjustable straps and attached combs.

Clearance items ship the same day if ordered by 3PM (EST).

Orders are shipped on business days, Monday through Friday. When an item is not in stock, we ship it as soon as it is available. Custom orders generally ship within their estimated delivery times.

All orders are shipped insured with signature confirmation. Once you have received your tracking number and confirmation of shipment, please make arrangements to be home on the scheduled date of delivery or to retrieve the item from your local FedEx, UPS, DHL facility or Post Office.

For the protection of our customers, packages will only be shipped to the billing address associated with the credit card or to your confirmed PayPal address, as applicable. Please contact your card issuer or PayPal, as applicable, PRIOR to making a purchase if you require delivery to a different address. IF YOUR ADDRESS DOES NOT MATCH, YOUR ORDER MAY BE CANCELED.

Any shipment that needs to be re-shipped due to customer supplying an incorrect address will be charged a separate fee. Free shipping, when offered, is not applicable to re-shipped or re-routed orders. WE WILL NOT WAIVE SIGNATURE SERVICE ON ORDERS OVER $75.

SHIPPING CARRIERS

We currently ship orders through FEDEX, UPS and USPS. We have the right to change carriers at any time any we select the quickest option available.

Stock items ship from our factory via UPS or FedEx. Professionally cut wigs, clearance items and wig supplies ship via USPS Priority Mail from our facilities in upstate New York.

SHIPPING COSTS

Shipping charges and delivery time estimates for all shipping methods will be automatically calculated when you enter your zip code on the product page, however these times may not take into account requested modifications so please allow additional time for special requests.

NEXT DAY DELIVERY AND SHIPPING UPGRADES

You have the option of paying an additional $25 for US orders shipping from NY. The additional charge purchases an upgrade from USPS Priority Mail 2-3 day service to USPS Express Mail Service. The shipping upgrade is optional and does NOT effect processing time, but will shorten delivery time once the item ships. Please select this method for overnight delivery of clearance items. If you need an item urgently, please call us call toll free 1–800–788–8795 Monday-Friday between 10 am and 4 pm so that we can confirm availability for next day delivery.

Free Shipping & Handling

We sometimes offer free shipping promotions. When available, free shipping discounts will automatically be calculated during checkout. We are unable to offer free shipping at other times.

Order Processing

Once an order is placed, it is processed immediately, at which time, they cannot be changed in any way.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

CUSTOMS FORMS

To expedite delivery, many orders are shipped factory direct. For customs purposes, we may mark hair as "Synthetic fibers" and undervalue the package so that our customers are not charged customs duties and VAT for orders delivered to the United States. This is done in accordance with applicable regulations from our shipping facility. Units are certified and guaranteed 100% human hair. We do not sell synthetic hair and the designation is strictly for purposes of importing.

Track Your Order

To track your order, please log into your account, or use the tracking link emailed to you. You can also email us at support@ruthsbeautyshop.com or call toll free 1–800–788–8795.

Shipping Delays or Lost Orders

Please be advised that Ruth's Beauty assumes no responsibility for delays or lost orders. Once we assign the package to a carrier, the package is no longer in our control and becomes the carrier's responsibility. If your item is lost in transit, it will be replaced once a claim is placed with the carrier.

Cancellation of In-Stock Orders

Once orders have been processed, they cannot be cancelled or modified. Any deliveries of orders not accepted by the customer will be subject to a 10% re-stocking fee in addition to the return shipping charge. A professional cutting fee will also be applicable for professionally cut wigs.

Fraud and Theft

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED. CHARGEBACKS FOR ITEMS THAT HAVE BEEN RECEIVED WILL BE FORWARDED TO COLLECTIONS AGENCIES.

Policy Changes

RUTH'S BEAUTY reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.

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