Wig Repair Services
STOCK WIGS Ship within 2-4 business day if ordered by 4 p.m. (EST). Generally delivered in one week.
KINKY STRAIGHT & RUTH’S YAKI WIGS ship in 2 days if ordered by 4 p.m. (EST). Generally delivered in 4 working days.
CUT & STYLED WIGS Our wigs are cut and styled to order and are generally delivered in one week. Please review applicable return guidelines for cut and styled wigs.
Please allow 1-2 additional days for wig modifications such as bleached knots, adjustable straps and attached combs.
Clearance items ship the same day if ordered by 3PM (EST).
Orders are shipped on business days, Monday through Friday. When an item is not in stock, we ship it as soon as it is available. Custom orders generally ship within their estimated delivery times.
For more detailed information, including carriers, international orders and other information, click here.
EASY AS 1-2-3 RETURN POLICY
RETURN POLICY FOR STOCK WIGS
If for any reason you receive your wig and are unhappy with it, you may return it within 7 days of receipt. Simply click the following link and submit a Ruths Beauty Store Credit Request Form, and return the item to:
Ruth's Beauty- Returns
PO BOX 1921
Albany, NY 12201
Please include a print out of the Return Order Form with your return. Once we have received your return, we will confirm the stock wig is in it's original condition. and issue you a store credit code by email within 2 business days. All returned items will be subject to a 10% restocking fee. We cannot waive any restocking fee so please make sure that you take your head measurements correctly and choose the specifications that best fit your own style including but not limited to the hair texture, hair color, hair length, density, etc. prior to finalizing your order. We here to help! So please call or email us with any questions prior to ordering.
ITEMS NOT ELIGIBLE FOR RETURN
We offer services ranging from basic detangling to major repairs and alterations. Our services include:
- re-ventilation - adding more hair to balding or thin areas on your wig
- repairs to the lace or other cap material
- the addition of baby hair
- wig restoration: re-texturizing the hair to bring back the original curl texture
All products MUST be thoroughly cleaned and have no glue or residue for a repair. We CANNOT repair wigs that are not cleaned properly and will return the wig to you at your expense. Repairs typically take up to eight weeks to complete.
We only repair wigs purchased from Ruth's Beauty.